Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the websites, client portal, and professional services operated by OVERLORD Team LTD ("OVERLORD," "we," "us," or "our"), including overlord.team and related subdomains (together, the "Services"). By browsing the marketing site, creating an account, signing in, or requesting or receiving work from us, you agree to these Terms. If you do not agree, do not use the Services.

2. Who we are

OVERLORD Team LTD provides software development, security, infrastructure, and related technology services. Contact: info@overlord.team. Mailing address: OVERLORD Team LTD, United Kingdom (or the address shown in our current communications).

3. What the Services include

Depending on what you use, the Services may include:

• Public website: company information, service catalogue, portfolio, legal pages, and contact forms.
• Client portal (dashboard): authenticated area where clients can browse services, submit service requests, view and work on projects (including tasks/milestones, comments, file attachments), open and reply to support tickets, manage profile and security settings, and view project billing summaries / invoices generated from our ledger.
• Admin operations: internal tools used by OVERLORD staff to manage users, CMS content, assignments, tickets, and billing records.
• Professional engagements: custom software, security auditing and testing (with written authorisation), monitoring / DevOps, consulting, and related work as described on the site or in a separate statement of work / contract.

Features may change as we improve the portal. Outstanding bills may be paid via a Payoneer hosted payment request (card, bank, PayPal, or Payoneer balance). We do not store card numbers on this site.

4. Accounts and access

• You must provide accurate registration details (such as name, email, and optional company) and keep them up to date.
• Sign-in may use email/password and, where enabled, Google or GitHub OAuth. You may enable time-based one-time passwords (TOTP) / 2FA in your profile.
• You are responsible for safeguarding credentials and for activity under your account. Notify us promptly if you suspect unauthorised access.
• Client accounts may only access their own projects, tickets, and billing data. Admin accounts are limited to authorised OVERLORD personnel.
• We may suspend or terminate accounts that violate these Terms, pose a security risk, or are inactive as needed to protect the platform.

5. Acceptable use of the portal

You agree not to:

• Upload malware, unlawful content, or materials you do not have rights to share
• Attempt to access other clients' data, admin tools, or system internals
• Abuse realtime, upload, ticket, or notification features (spam, scraping, DoS)
• Circumvent authentication, CAPTCHA, rate limits, or security controls
• Use the Services in violation of applicable law

Attachments and messages in projects/tickets may be reviewed by OVERLORD staff as needed to deliver support and contracted work.

6. Service requests, projects, and tickets

• Submitting a service request through the portal does not by itself create a binding statement of work until we accept it and (where applicable) confirm scope in writing.
• Once a request becomes a project (assignment), status, tasks, milestones, comments, and files in the portal are working records of the engagement.
• Support tickets are for project-related communication. Response times depend on the engagement and any SLA stated in a separate agreement.
• You remain responsible for backing up critical materials; portal storage is for collaboration, not a sole archival system.

7. Fees, billing, and invoices

• Fees, milestones, and payment methods for professional work are set in proposals, contracts, or written confirmations — not solely by these Terms.
• The portal billing area may show paid/outstanding status, billing notes, and event history, and may offer downloadable invoice summaries for a project. Amounts may appear as labels maintained by our team until automated checkout is enabled.
• Invoice documents generated from the portal are billing summaries. Where a formal tax invoice is required, we will provide it according to applicable rules.
• Late payment may lead to pause of work or portal access for the affected project, as stated in the relevant contract.

8. Intellectual property

Client deliverables: Subject to full payment and any written agreement, you receive the rights to custom deliverables created specifically for you as set out in that agreement.

OVERLORD IP: We retain rights in our website, portal software, branding, templates, tooling, and pre-existing materials.

Your content: You retain ownership of materials you upload. You grant us a limited licence to host and use them solely to operate the portal and deliver the engagement.

9. Confidentiality

Each party must protect the other's confidential information and use it only for the engagement. Portal data (briefs, tickets, attachments) is treated as confidential client material except where disclosure is required by law or needed for subcontractors bound by confidentiality.

10. Security testing authorisation

Security audits, penetration tests, or similar assessments require your written scope and authorisation before work starts. You must ensure you have rights to authorise testing of target systems. Testing may affect availability; we proceed professionally and within agreed bounds.

11. Availability and changes

We aim to keep the website and portal available, but do not guarantee uninterrupted access. We may perform maintenance, deploy updates, or modify features. Critical outages will be handled reasonably given the nature of the engagement.

12. Disclaimers

• Professional services are performed with reasonable skill and care.
• Software and portal features are provided without warranties beyond those required by law or stated in a signed contract.
• Security findings reflect a point in time; new vulnerabilities may appear later.
• We do not guarantee specific commercial outcomes.

13. Limitation of liability

To the fullest extent permitted by law, OVERLORD Team LTD is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or business interruption. Our aggregate liability arising from a claim relating to the Services is limited to the fees you paid us for the specific engagement giving rise to the claim in the twelve (12) months before the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law (including for fraud or personal injury caused by negligence).

14. Termination

You may stop using the portal at any time. Either party may end an ongoing service relationship as set out in the applicable contract (often with notice). We may suspend access for breach, non-payment, or security reasons. On termination of a project, we will reasonably assist with handover of paid deliverables as agreed.

15. Privacy

Personal data is handled as described in our Privacy Policy.

16. Changes to these Terms

We may update these Terms by posting a revised version on this page with a new "Last updated" date. Material changes affecting active portal users may also be communicated by email or in-portal notice when practical. Continued use after the effective date constitutes acceptance.

17. Governing law

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction to protect IP or confidential information.

18. Contact

Questions about these Terms: info@overlord.team or the contact form.